Returns & Refunds Policy

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you’re looking to return or exchange your order, we offer returns within 14 days of purchase. You can return your product for a different product, or a refund to the original payment method.

Please note: All returned items must be in new and unused condition, with the original packaging and labels attached.

Return Process

To return an item, email us at suzanna.liu@outlook.com with your Order Invoice Number and return reason and we will be happy to assist you with the next steps.

Return shipping charges will be paid for by yourself.

Refunds

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 7 days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at suzanna.liu@outlook.com.

Last updated: 28/11/2025